Customer Information

workbench with tools silver and finished pieces

Processing Time

All items are made to order, so please allow 1- 2 weeks for your order to be made before being dispatched.

Delivery

UK delivery

Your order will be posted via Royal Mail and costs £2.26. Delivery is expected to take 3-5 working days and a signature will be required on receipt of the parcel.

International delivery

International orders will be posted via Royal Mails tracked service and is expected to take 5-7 working days after dispatch. The cost of international delivery is £8.65.

Customs and Import Taxes

If you are a international customer you may need to pay customs charges and/or taxes when your order arrives in your country. Please check with your country’s customs and border control for more information on this. You are responsible for any charges incurred when importing items into your country.

Returns and Exchanges

All items can be returned and refunded or exchanged. Please email info@annajacklin.co.uk within 14 days to start the return process. Your refund will be processed within 5 working days of receiving your returned items.  You are responsible for the cost of postage to return the items unless the items arrived damaged.

Damaged items

In the unlikely event that your jewellery arrives damaged, please email info@annajacklin.co.uk as soon as possible- it would be helpful if you could include a photo. 

You can choose to have the jewellery repaired or replaced free of charge or a full refund. The cost of return postage will be reimbursed or a return label provided.

Packaging

Your jewellery will be sent in a branded box which has a card insert covered in a plant based flocking.

All packaging used is recyclable or biodegradable.

Sizing

Sizes are shown on individual product pages.

Ring sizing

It is best to visit any high street jewellers to get the most accurate ring size. However, if you would like to measure your finger at home you can wrap a tape measure around your finger and use the guide below to find your size. The measurements are in millimetres. 

A 37.8 
B 39.1 
C 40.4 
D 41.7 
E 42.9 
F 44.2 
G 45.5 
H 46.8 
I 48.0 
J 48.7 
K 50.0 
L 51.2 
M 52.5
N 53.8
O 55.1
P 56.3
Q 57.6
R 58.9
S 60.2
T 61.4
U 62.7
V 64.0
W 65.3
X 66.6
Y 67.8
Z 68.5

UK – US Size Conversion

C – 1 ¾
D – 2 ¼
E – 2 ¾
F – 3 ¼
G – 3 ¾
H – 4 ¼
I – 4 ¾
J – 5 ¼
K – 5 ½
L – 6
M – 6 ½
N – 7
O – 7 ½
P – 8
Q – 8 ½
R – 8 ¾
S – 9 ½
T – 9 ¾
U – 10 ¼
V – 10 ¾
W – 11 ¼
X – 11 ¾
Y – 12 ¼
Z – 12 ¾